28 Apr 2015

Dear Mr. Riddick, Over the more than nine years since your company installed the roofing on our home at Smith Mountain Lake, my wife Susan and I have had two occasions to experience your excellent customer service. A couple years ago we called you regarding a water stain on a bedroom ceiling. You came to our house immediately, identified the problem and made the repair to our complete satisfaction. Earlier this week, I called and left you a message regarding another minor problem. As I recall, I did not provide enough details in my message to pinpoint either the location or source of the minor roof leak I had discovered, however, you not only responded the same day I called, but came to our house and made the reapir before I came home that evening. Further, you returned later in the week to correct another similar problem on our roof. Both of these problems were caused not by your workers, but you made the repairs anyway without complaint. We wish that all contractors at the lake would provide the same level of professional craftsmanship and high quality customer service that we have experienced from Bob Riddick Roofing. We have recommended your company to friends and aquaintances and would not hesitate to do so in the future. Thank you again for your excellent service.