I can’t tell you how much I respect your commitment to excellence and your dedication to making sure that the job is done correctly. Thank you for all that you have done for us on our roof!
Dana And Vicky Johoske April 28, 2015
Dear Mr. Riddick, Over the more than nine years since your company installed the roofing on our home at Smith Mountain Lake, my wife Susan and I have had two occasions to experience your excellent customer service. A couple years ago we called you regarding a water stain on a bedroom ceiling. You came to our house immediately, identified the problem and made the repair to our complete satisfaction. Earlier this week, I called and left you a message regarding another minor problem. As I recall, I did not provide enough details in my message to pinpoint either the location or source of the minor roof leak I had discovered, however, you not only responded the same day I called, but came to our house and made the reapir before I came home that evening. Further, you returned later in the week to correct another similar problem on our roof. Both of these problems were caused not by your workers, but you made the repairs anyway without complaint. We wish that all contractors at the lake would provide the same level of professional craftsmanship and high quality customer service that we have experienced from Bob Riddick Roofing. We have recommended your company to friends and aquaintances and would not hesitate to do so in the future. Thank you again for your excellent service.
Donald J. Jakob April 28, 2015
Dear Bob, I wanted to drop a quick note to offer my thanks and congratulations on a job well done. The process that we as an association (28 homes) went through was personally painful, yet throughout the process you were always professional and helpful. Please accept this note as a testimonial to you and your team. * Communications: Always prompt to answer questions and give insight. * Scheduling: You set a schedule and kept to it. Any minor change was communicated promptly. * Work Ethic: 12 hour days, with the only break I was aware of was lunch. * Lawn and Home protection: All possible areas of concern were covered to insure there was no damage. * Clean Up: At the end of the day – would not even know that your crew had been there. * Crew: Trustworthy, helpful, courteous, cheerful, very hard working. Never a foul word was heard. * Noise: Music was played but never too loud and always tasteful – (if you know Spanish). * Reputation: Prior to contacting you, I had heard you were considered the best but may be more expensive. * Pricing: Very competitive but far more professional. Well worth the difference. * Summary: We basically saw you do 28 homes here at Island Green Pointe over an 8 week period. All homeowners were as impressed as I was. It was a pleasure working with you. Thank you. Regards,
Peter J. Robert President April 28, 2015
Bob & Ed, You folks did a great job on replacing our roof and I also appreciate the help with State Farm. Thanks again,
Monica & John Zigler April 28, 2015
I was not present during the work but my mother was there babysitting my daughter. She had nothing but good things to say about the crew. She talked to them and asked several questions and they were friendly and professional. I will with no doubt use your companies in the future for any needs that may arise and I will spread the word about your diligence, professionalism and great work. I will talk to you soon. Thank you very much for all your work.
Chad A. Baker Manager January 12, 2015